Privacy Policy

Solid Paths Collective Pty Ltd is committed to protecting your privacy and handling your personal information with care, respect, and cultural safety.

What information we collect

We may collect personal and sensitive information that you provide when engaging with our services, including:

  • Name

  • Contact details (such as phone number and email)

  • Information about your support needs

  • Health and wellbeing information

  • NDIS or aged care information (where relevant)

  • Cultural information, including Aboriginal and/or Torres Strait Islander identity

  • Information provided through referrals or service requests

How we use your information

We collect and use your information to:

  • Respond to enquiries and requests for support

  • Provide culturally safe navigation, advocacy, and coordination

  • Support connection with health, NDIS, aged care services, and community or social support services

  • Communicate with you and relevant services

  • Support referrals and service coordination

  • Improve how we deliver our services

Consent

We will seek your consent before collecting, using, or sharing your personal information, unless required or authorised by law.

Sharing your information

With your consent, we may share your information with:

  • Health services (such as hospitals, GPs, and specialists)

  • NDIS providers, plan managers, or the NDIA

  • Aged care providers and services, including My Aged Care

  • Family members, carers, or representatives

  • Other relevant support services

We may also share your information if required by law.

Respect, dignity, and choice

We respect your right to make decisions about your personal information.

We will always seek your consent before sharing information and support you to make informed choices about how your information is used, including when working with family members, carers, and service providers.

How your information is stored

Your information is securely stored using digital systems, including email and cloud-based platforms.

We take reasonable steps to protect your information from misuse, loss, or unauthorised access, including restricted access and secure systems.

Your choice

Providing your information is voluntary. However, not providing certain information may limit our ability to support you.

Access and correction

You can request access to or correction of your personal information at any time by contacting us.

Complaints

If you have concerns about how your information is handled, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Compliance

We handle your information in accordance with the Privacy Act 1988 (Cth), and where applicable, the NDIS Code of Conduct and Aged Care Quality Standards.

Contact us

Email: info@solidpathscollective.com
Phone: 0485 667 804